If you've had a conversation with me over the last six weeks it is likely that you will know that I have been struggling to deal with Real Insurance following an accident where my car was written off.
The circumstances are quite unbelievable. My boyfriend was stopped at a red light when another two cars were involved in a collision which spun out and involved our car to cause over $10K worth of damage. The result: 15 days of car hire (for which Real Insurance have reimbursed only 10 days), ongoing physiotherapy, a car that has been repaired but now deemed unsafe to drive because the repairs are so dodgy and six weeks of battling with Real Insurance to get any straight answers.... let me tell you, its not priceless.
Now, poor customer service has always been a pet hate of mine. Like many of us, I worked in retail whilst at school and uni and quickly learnt that the nicer you are to people the more favourable the response. So its got me wondering, why wouldn't the "real" people at Real Insurance also have learnt this?
I found this article about a country band whose instruments were damaged during a United Airlines flight. After battling to get any straight answers from the ailrine (much like me with Real Insurance), they posted a video that went viral. What most of the comments demonstrate is that this one incidence of bad service has now resulted in a huge number of people (over 3 million) who now have negative sentiments toward United Airlines and thus, are less likely to travel with them. Check it out here.
Now, my question to all of you - what can I do to achieve the following:
- Get Real Insurance to call me back or answer my emails
- Get Real Insurance to reimburse me for the out-of-pocket expense I've incurred
- Prevent anyone else from going through what I've had to go through
I need an executable idea that will cost me nothing and will damage this company's opportunity to put anyone else through the same traumatic experience. Obviously a video of my rant on YouTube isn't going to work!