tag:blogger.com,1999:blog-4401377926645498249.post8182266423936200113..comments2011-04-10T09:25:11.550+10:00Comments on Come with me....: Customer service - a forgotten artUnknownnoreply@blogger.comBlogger4125tag:blogger.com,1999:blog-4401377926645498249.post-49296357905116934112009-07-23T13:09:27.365+10:002009-07-23T13:09:27.365+10:00Thanks for your comments.
@Lisa - good advice. It...Thanks for your comments.<br />@Lisa - good advice. It feels like 'service' outlets will soon be relegated to the advertising realms of fast food outlets where it isn't even expected that a burger will match the product advertised.<br /><br />@Rebecca - Finally, a response! Thanks Rebecca. Mel (the supervisor) has now been in touch and is regularly updating us on the status of our claim. I still think its a shame that it wasn't until our issues entered the public sphere that there was any sort of reaction. This said I do appreciate the service that Mel is now providing.<br /><br />@Jessica - it appears it does. The Fourth Estate in action?LJhttps://www.blogger.com/profile/04262859314203307228noreply@blogger.comtag:blogger.com,1999:blog-4401377926645498249.post-79108734411283031082009-07-17T19:05:15.963+10:002009-07-17T19:05:15.963+10:00Obvioulsy effective Lauren! Best of luck...Obvioulsy effective Lauren! Best of luck...Le temps des ceriseshttps://www.blogger.com/profile/17823642900635694303noreply@blogger.comtag:blogger.com,1999:blog-4401377926645498249.post-11819056329751914072009-07-17T17:14:39.434+10:002009-07-17T17:14:39.434+10:00Hi Lauren,
I have spoken with the claims consult...Hi Lauren, <br /><br />I have spoken with the claims consultant dealing with your claim and have been advised that as you requested yesterday, she called your partner today about this claim and has also issued a reimbursement payment for your excess and for additional car hire. <br /> <br />I’ve been advised that your vehicle is still at your preferred repairer, and as such, the time taken to complete these rectifications is unfortunately out of our control. <br /> <br />I am happy to speak to you in more detail about your claim, and liaise with your claims consultant if needed. Please feel free to email me at customercare@realinsurance.com.au (attention Rebecca S).<br /><br />I also understand that you have the claims consultant’s direct line, so please feel free to call at any time.<br /><br />Rebecca.Bechttps://www.blogger.com/profile/00602833763237109357noreply@blogger.comtag:blogger.com,1999:blog-4401377926645498249.post-76665799256533719302009-07-17T11:58:48.718+10:002009-07-17T11:58:48.718+10:00Agreed. Customer service appears to be disappeari...Agreed. Customer service appears to be disappearing before our very eyes. <br />Perhaps these companies are turning their attention too soon to tricky social media activation before they have the basics right? <br />So, if you're not looking to appear on ACA, and still looking for an outlet - perhaps you might want to drop 'Choice' a line...maybe a bit analogue but it's their gig and it won't cost you a dime.Anonymoushttps://www.blogger.com/profile/01258581392833105790noreply@blogger.com